Privacy

Last Updated: January 2026

‍Propeller Consulting Group Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website propeller.net.au ("Website") or interact with our services.

We are based in Queensland, Australia, and are committed to handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By using this Website, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect
Information You Provide to Us
We collect personal information that you voluntarily provide when you:

- Complete our contact form — including your name, email address, phone number, business name, and any message you send us
- Complete an assessment, quiz, or application form — including your name, email address, business details, financial information about your business, and responses to our questions
- Subscribe to our email list — including your name and email address
- Download resources — including your name and email address
- Book a call or meeting — including your name, email address, phone number, and scheduling preferences
- Communicate with us — via email, phone, or other means

Information Collected Automatically
When you visit our Website, we automatically collect certain information, including:
- Device information — browser type, operating system, device type
- Usage information — pages visited, time spent on pages, links clicked, referring website
- Location information — general geographic location based on IP address
- Cookies and similar technologies — see Section 5 below

2. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries — when you contact us via our contact form or other means
- To assess your suitability for our services — when you complete an assessment or application
- To provide our services — if you become a client
- To send you marketing communications — including newsletters, resources, and information about our services (with your consent)
- To improve our Website — analysing how visitors use our site to enhance user experience
- To run advertising campaigns — including retargeting ads on third-party platforms
- To comply with legal obligations — where required by law
- To protect our rights — including enforcing our Terms of Use

3. Third-Party Service Providers
We use third-party services to operate our Website and business. These providers may have access to your personal information to perform services on our behalf:

Email Marketing
ActiveCampaign — We use ActiveCampaign to manage our email list and send marketing communications. When you subscribe to our emails or complete a form, your information may be stored in ActiveCampaign. View their privacy policy at: https://www.activecampaign.com/legal/privacy-policy

Analytics
‍Google Analytics 4 — We use Google Analytics to understand how visitors use our Website. Google Analytics collects information such as how often you visit, what pages you view, and what other sites you visited before coming to our Website. We use this information to improve our Website. Google Analytics uses cookies and may collect your IP address. View Google's privacy policy at: https://policies.google.com/privacy

Scheduling
‍Calendly — We use Calendly to allow you to book calls and meetings with us. When you book a meeting, Calendly collects your name, email address, and any other information you provide. View their privacy policy at: https://calendly.com/privacy

Advertising Platforms
We may use the following platforms to run advertisements and retargeting campaigns:
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- Google Ads — https://policies.google.com/privacy
- Meta (Facebook/Instagram) — https://www.facebook.com/privacy/policy
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These platforms may use cookies and tracking pixels to show you relevant advertisements based on your visit to our Website.Website Hosting and InfrastructureOur Website may use third-party hosting, content delivery, and infrastructure services that process data on our behalf.

4. Advertising and Retargeting
We use advertising platforms to reach potential clients and to show relevant advertisements to people who have visited our Website.

How Retargeting Works
When you visit our Website, advertising platforms may place cookies or pixels on your browser. This allows us to show you advertisements on other websites and social media platforms after you leave our site.

Opting Out of Retargeting
You can opt out of personalised advertising by:
- Google Ads — Visit https://adssettings.google.com
- Meta (Facebook/Instagram) — Visit https://www.facebook.com/settings/?tab=ads
- General opt-out — Visit https://optout.aboutads.info or https://www.youronlinechoices.com.au

You can also adjust your browser settings to refuse cookies (see Section 5).

5. Cookies and Tracking Technologies

What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide information to website owners.

Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored on your device
- Delete cookies individually or all at once
- Block cookies from specific or all websites
- Block third-party cookiesAccept all cookies

Please note that blocking certain cookies may affect the functionality of our Website.

Do Not Track
Some browsers have a "Do Not Track" feature. Our Website does not currently respond to Do Not Track signals.

6. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your personal information in the following circumstances:
- Service providers — With third-party providers who help us operate our business (as described in Section 3), under appropriate confidentiality agreements
- Legal requirements — If required by law, court order, or government authority
- Protection of rights — To protect our rights, property, or safety, or the rights, property, or safety of others
- Business transfers — In connection with a merger, acquisition, or sale of business assets (you would be notified of any change in ownership)
- With your consent — When you have given us permission to share your information

7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:
- Contact form enquiries — Retained for up to 2 years after your last interaction
- Email subscribers — Until you unsubscribe, plus a reasonable period to process your request
- Assessment/application data — Retained for up to 2 years if you do not become a client
- Client data — Retained for 7 years after the end of our engagement (for legal and tax purposes)
- Analytics data — Retained according to Google Analytics default settings (14 months for user-level data)We may retain certain information for longer periods if required by law or for legitimate business purposes.

8. Data Security
We take reasonable steps to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. Our security measures include:
- Secure (HTTPS) website connection
- Access controls limiting who can view personal informationUse of reputable third-party service providers with appropriate security measures
- Regular review of our data handling practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. International Data Transfers
Some of the third-party services we use are based outside Australia, including in the United States. By using our Website and providing your information, you consent to the transfer of your information to countries outside Australia.

We take steps to ensure that overseas recipients handle your information in accordance with Australian privacy standards, including:
- Using providers that comply with recognised privacy frameworks
- Entering into appropriate contractual arrangements
- Selecting reputable providers with strong privacy practices

10. Your Rights
Under Australian privacy law, you have certain rights regarding your personal information:

Access
You have the right to request access to the personal information we hold about you.

Correction
You have the right to request that we correct any inaccurate or incomplete personal information.

Unsubscribe
You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

Deletion
You can request that we delete your personal information. We will comply with your request unless we are required to retain the information for legal or legitimate business purposes.

Complaints
If you believe we have breached the Australian Privacy Principles, you can make a complaint to us (see Section 13). If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

11. Children's Privacy
Our Website and services are not directed at children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:
- Update the "Last Updated" date at the top of this page
- Post the updated Privacy Policy on our Website
- For significant changes, we may notify you by email (if we have your email address)

Your continued use of our Website after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us
f you have any questions about this Privacy Policy, want to access or correct your personal information, or wish to make a complaint, please contact us:
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‍Email: privacy@propeller.net.au
‍Location: Queensland, Australia

We will respond to your enquiry within a reasonable timeframe (usually within 30 days).

14. Additional Information for Email Subscribers
By subscribing to our email list, you agree to receive marketing communications from us. You can expect to receive:
- Educational content about business improvement
- Information about our servicesInvitations to events, webinars, or consultations
- Updates and news from Propeller
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‍Your consent: By providing your email address, you consent to receiving these communications.
‍Unsubscribing: Every email includes an unsubscribe link. You can opt out at any time, and we will process your request promptly.
‍Frequency: We aim to send valuable content and will not flood your inbox with excessive emails.

‍By using our Website, you acknowledge that you have read and understood this Privacy Policy.